Return Policy

RETURNS & EXCHANGES POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return To start a return, you can contact us at Returns@4seasonsoffroad.com.

If your return is accepted, we will provide you with the proper return address and instructions on how and where to send your package. Please note that the customer is responsible for providing and paying for return shipping. Items sent back to us without first requesting a return will not be accepted.

Important Notice for International Customers: Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

Contact Us You can always contact us for any return questions at Returns@4seasonsoffroad.com.

Restocking Fees & Non-Returnable Items (Please Read Carefully)

Due to the unique nature of our inventory, certain items are subject to specific terms or may not be returned.

1. Specific Brand Exclusions (Final Sale)

  • Rogue Sand Tires: All sales are final. All Rogue sand tire purchases are non-refundable and not eligible for returns, exchanges, or warranty claims of any kind.

2. Custom and Made-to-Order Products This includes all built-to-order or assembled items, such as:

  • Roll Cages and Bumper Kits

  • Suspension Kits (e.g., Long Travel Kits)

  • A-arms with pressed-in ball joints

  • Mounted Wheels and Tires

Please Note: All made-to-order products are subject to a minimum 30% restocking fee upon accepted return. Depending on the level of customization or use, some made-to-order items may be completely non-refundable.

3. Special Order Products Products that we specially order on your behalf that are not normally stocked (such as hand-held ECU tuners) cannot be returned.

4. General Non-Returnable Items Unfortunately, we cannot accept returns on sale items, gift cards, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Damages and Issues (Inspect Immediately)

Please inspect your order immediately upon receipt and contact us right away if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3-Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

A 25% restocking fee may be applied to large items such as skis, unmounted wheels, tires, and other items weighing over 40 pounds (unless they are made-to-order or Rogue tires, in which case the corresponding 30% restocking fee or non-refundable terms apply).

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


 

If more than 15 business days have passed since we’ve approved your return, please contact us at Returns@4seasonsoffroad.com.